Old Navy Return Policy: Everything You Need to Know

Old Navy Return Policy: Old Navy offers a hassle-free return policy for its customers. Customers can return or exchange items within 30 days of purchase, either in-store or online. This policy applies to all items except final sale items, which cannot be returned or exchanged.

Customers can initiate the return process for online purchases by printing a prepaid shipping label from the Old Navy website. The item must be returned in original condition, with all tags and packaging intact. Once the item is received, it will be inspected, and the refund will be processed within 7-10 business days.

Old Navy also offers an extended return policy for purchases made during the holiday season. Items purchased between November 1 and December 24 can be returned through January 15 of the following year or within 30 days, whichever is later. However, the item must be received by Old Navy by the deadline, and customers should allow up to seven days for return mail.

It is important to note that if customers try to return an item after the 30-day return window, they will only receive store credit, which is at the manager’s discretion. Additionally, the return may not be accepted if the item is damaged or shows signs of wear and tear.

Overall, Old Navy’s return policy is customer-friendly and straightforward, allowing customers to shop confidently, knowing they can easily return or exchange items.

Time Frame for Returns

Old Navy has a 30-day return policy for all in-store or online items. The 30-day window starts from the date of purchase for in-store purchases and from the date of shipment for online purchases. If you miss the 30-day window, you may still be able to return the item for store credit.

There are some exceptions to the 30-day return policy. For example, items purchased between November 1 and December 24 can be returned through January 15 of the next year or within 30 days, whichever is later. However, the item must be received by Old Navy by the deadline. Please allow up to seven days for return mail.

It’s important to note that items must be in their original condition to be eligible for a refund or exchange. The item must be unworn, unwashed, and with all tags still attached. Old Navy reserves the right to refuse the return or exchange if the item is not in its original condition.

If you’re returning an item purchased online, you have two options. You can return the item by mail or to an Old Navy store. To return an item by mail, you must use the interactive returns process on the Old Navy website to create a prepaid UPS or prepaid Canada Post return shipping label. If you choose to return the item to an Old Navy store, you need to bring the item and the original packing slip or receipt to the store.

Old Navy’s return policy is fairly straightforward to follow. Just make sure to keep the time frame and condition requirements in mind when making a return.

Condition of Returned Items

When returning an item to Old Navy, it must meet certain conditions to be eligible for a refund or exchange. The item must be in its original condition, with all tags and labels attached. It must not have been worn, washed, or altered in any way. Any item that has been damaged or soiled will not be accepted for return.

Old Navy reserves the right to refuse any return if it does not meet these conditions. If the return is accepted, the refund will be credited to the original form of payment. If the item was purchased using a gift card, a new gift card will be issued for the refund amount.

It is important to note that some items may have additional requirements for return. For example, swimwear must have the hygiene liner intact, and electronics must be returned in original packaging with all accessories included. It is recommended to check the product page or contact customer service for specific return requirements for certain items.

To ensure a smooth return process, keeping the original packaging and packing slip is recommended. If the packing slip is unavailable, a copy of the order confirmation email can be used as proof of purchase. Additionally, returns can be initiated online through the interactive returns process or in-store at any Old Navy location.

Overall, Old Navy’s return policy is straightforward and fair. By following the guidelines for returning items, customers can expect a hassle-free experience and a prompt refund or exchange.

Old Navy Return Policy

Methods of Return

Old Navy offers customers multiple methods to return items purchased online or in-store. Here are the different options available:

Return by Mail

Customers can return items purchased online by mail using a prepaid UPS or prepaid Canada Post return shipping label. Customers must identify the items they wish to return and use the interactive returns process to begin the return process. Once the return has been initiated, customers can print their prepaid shipping label and send their items back to Old Navy.

Return In-Store

Customers can also return online or in-store items to any Old Navy location within 30 days of the purchase or shipping date. To return items in-store, customers must bring their order confirmation and the items in their original condition.

Exchange by Mail or In-Store

Customers can exchange items by mail or in-store. To exchange by mail, customers can contact Old Navy customer service for assistance. If customers have items marked as “mail only,” they must be exchanged by mail. To exchange in-store, customers must bring their order confirmation and the items in their original condition to any Old Navy location.

Refunds

Old Navy offers refunds for items returned within 30 days of the purchase or shipping date. Refunds will be issued to the original form of payment. If customers return items without an original receipt or after 30 days, Old Navy may issue a merchandise credit.

It is important to note that some items may be marked as “final sale” and cannot be returned or exchanged. Additionally, Old Navy reserves the right to limit or refuse returns or exchanges at any time.

Return Process

Old Navy makes it easy to return or exchange items, whether you purchased them online or in-store. The return process is straightforward and can be done in two ways: in-store and mail-in returns.

In-Store Returns

If you prefer to return your item(s) in-store, bring the item(s) and your packing slip to any Old Navy store near you. You can find the nearest Old Navy store using the store locator on their website. Once you arrive at the store, head to the customer service desk, and they will assist you with the return process.

If you don’t have a packing slip, you can still return the item(s) by providing the order number or the email address associated with the order. The store associate will then process the return and issue a refund to the original payment method.

Mail-In Returns

If you prefer to return your item(s) by mail, you can do so by following these simple steps:

  1. Fill out the return form with your order or print one from the Old Navy website.
  2. Pack the item(s) and the return form securely in the original package, if possible.
  3. Affix the prepaid return label that came with your order to the outside of the package. You can print one from the Old Navy website if you don’t have a prepaid label.
  4. Drop off the package at any Canada Post location.

Once Old Navy receives your return package, they will process the return and issue a refund to the original payment method. Please note that the refund may take up to 10 business days to appear on your account statement.

Overall, Old Navy’s return process is simple and hassle-free. Whether you choose to return your item(s) in-store or by mail, the process is easy to follow and will ensure that you receive a refund or exchange for your purchase.

Refund Process

Old Navy offers refunds for most items within 45 days of purchase. The refund will be issued in the original form of payment, except for gift cards which will be refunded as store credit. To get a refund, you need to follow these steps:

  1. Fill out the return form: The return form is included in your package. Please fill it out with the required information, including the reason for the return and the quantity and reason code for each returned item.
  2. Pack the item: Place the completed return form and the item you want to return in the original packaging if possible. Seal the package securely.
  3. Ship the package: You can ship the package back to Old Navy using a carrier of your choice. However, you will be responsible for the shipping costs unless the return is due to an error on Old Navy’s part.
  4. Please wait for the refund: Once Old Navy receives your return package, they will process it within ten business days. The refund will be issued in the original form of payment, except for gift cards which will be refunded as store credit.

It’s important to note that some items are not eligible for a refund, such as final sale items, underwear, and swimwear. Additionally, returns made without a receipt or after 45 days will be refunded as a store credit at the current selling price.

If you have any questions or concerns about the refund process, contact Old Navy’s customer service team for assistance.

Exchange Policy

Old Navy allows customers to exchange items purchased online or in-store. For online purchases, customers can exchange items by mail or in-store. To exchange items by mail, customers must follow the same process as returning items by mail. Customers can exchange items in-store by bringing the item(s) and the original receipt to any Old Navy location.

It’s important to note that exchanges are subject to availability. Customers can receive a refund or store credit if the desired item is unavailable. Additionally, exchanges can only be made for items of equal or lesser value. If the desired item is of greater value, customers must return the original item and purchase the new item separately.

Old Navy also offers a “buy online, exchange in-store” option. Customers can purchase items online and exchange them at any Old Navy location. This option allows for a quicker exchange and avoids waiting for items to be shipped back and processed.

To exchange items purchased as part of a promotion, customers must exchange all items included in the promotion. For example, if a customer purchases two items and receives a third item for free, they must exchange all three items to receive the desired exchange item.

Overall, Old Navy’s exchange policy is straightforward and allows customers to exchange items for different sizes, colors, or styles. Customers can exchange items by mail or in-store; the “buy online, exchange in-store” option provides a convenient alternative.

Old Navy Return Policy: Special Cases

Old Navy has some special cases for returns, including holiday returns, gift returns, and international returns.

Holiday Returns

Old Navy has a special holiday return policy. Items purchased between November 1 and December 24 can be returned until January 15 of the following year. This extended return policy applies to both online and in-store purchases. However, the item must be in its original condition and have all tags attached.

Gift Returns

If you received an item as a gift and want to return it, you can do so at any Old Navy store. You will receive a merchandise credit for the item’s current selling price. If you don’t have a gift receipt, you must provide the original purchaser’s email address or phone number to process the return.

International Returns

If you are returning an item from outside of Canada, you must pay for the return shipping costs. Old Navy does not offer free returns for international orders. Additionally, international orders cannot be exchanged. You must return the item and place a new order for the desired item.

It’s important to note that international returns may take longer to process due to customs and shipping times. Old Navy recommends using a trackable shipping method for international returns.

Overall, Old Navy’s return policy is designed to be fair and accommodating for its customers. With special cases like holiday returns, gift returns, and international returns, Old Navy strives to make the return process as easy as possible.

Old Navy Credit Card Returns

Old Navy offers a special return policy for customers who have made purchases using their Old Navy credit card. If you have used your Old Navy credit card to make a purchase and need to return it, the process is slightly different than regular purchases.

When you return an item purchased with your Old Navy credit card, you can receive a refund to your credit card or as a merchandise credit. If you choose to receive a merchandise credit, you will receive the full value of the item plus an additional 10% of the purchase price.

To receive a refund to your credit card, you must present the credit card used for the purchase at the time of the return. You will receive a merchandise credit if you do not have a credit card.

It is important to note that the 10% bonus for merchandise credit is only available for returns made within 60 days of purchase. After 60 days, returns will be processed as merchandise credit for the item’s full value.

Overall, the Old Navy credit card return policy gives customers flexibility and options when returning items purchased with their credit card. Old Navy has you covered whether you prefer a refund to your credit card or a merchandise credit.

Old Navy Return Policy Contact Information

If you have any questions or concerns about Old Navy’s return policy, there are multiple ways to contact their customer service team. Here are the contact options available:

Phone

You can call Old Navy’s customer service team at 1-800-653-6289. If you require relay service, please dial 711.

Mail

If you prefer to send correspondence through the mail, you can write to Old Navy Canada Customer Service at the following address:

Old Navy Canada Customer Service
9500 McLaughlin Road North
Brampton, ON
L6X 0B8
Canada

Online

If you prefer to contact Old Navy through their website, visit their Contact Us page. From there, you can submit a message to their customer service team or use their live chat feature to speak with a representative.

Social Media

Old Navy is also active on social media platforms like Facebook, Twitter, and Instagram. You can message them through these channels if you prefer to reach out to them that way.

Regardless of your contact method, make sure to have your order number and any relevant information on hand so that the customer service team can assist you as quickly and efficiently as possible.

Also Read: Walmart Canada Return Policy

Frequently Asked Questions

What is Old Navy’s return policy for purchases made online?

Old Navy’s return policy for online purchases allows customers to return items within 45 days of the purchase date. The items must be in their original condition with tags attached. Refunds will be issued in the original form of payment, and shipping fees are non-refundable. Customers can also return their online purchases to any Old Navy store.

What is the return policy for clearance items at Old Navy?

Clearance items purchased in-store or online can be returned within 30 days of purchase. The items must be in their original condition with tags attached. Refunds will be issued in the original form of payment, and shipping fees are non-refundable.

How long do I have to return an item to Old Navy?

For most items, Old Navy allows returns within 45 days of purchase. However, some items may have different return policies, such as clearance items which must be returned within 30 days of purchase.

Can I exchange an item at Old Navy instead of returning it?

Yes, Old Navy allows customers to exchange items in-store or online. Customers can exchange an item for a different size, color, or style. The customer will be charged the difference if the item being exchanged is more expensive than the new item. If the new item is less expensive, the customer will receive a refund for the difference.

What is Old Navy’s return policy for purchases made in Canada?

Old Navy’s return policy for purchases made in Canada is the same as their US return policy. Customers have 45 days to return items in their original condition with tags attached. Refunds will be issued in the original form of payment, and shipping fees are non-refundable.

What is the process for returning an item to Old Navy without a receipt?

Old Navy may still accept the return if a customer does not have a receipt. However, the refund will be issued in the form of a merchandise credit, and the amount refunded will be the item’s current selling price. Without a receipt, Old Navy may also require a valid photo ID for the return.

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