Captain D’s Survey: Captain D’s is a popular fast-food chain committed to providing quality food and excellent customer service. To ensure that they meet the expectations of their customers, Captain D’s has created a customer satisfaction survey that can be accessed at www.reviewcaptainds.com. The survey is designed to collect feedback from customers about their recent dining experience at Captain D’s.
Captain D’s survey is an online questionnaire that can be completed in just a few minutes. It consists of questions covering various aspects of the customer’s dining experience, including food quality, service, cleanliness, and overall satisfaction. The survey also allows customers to leave comments and suggestions for improvement.
To participate in the Captain D’s survey, customers must have a recent receipt from their visit to a Captain D’s restaurant. The receipt contains a survey code that is required to access the survey. Once the survey is completed, customers are entered into a monthly drawing for a chance to win a $1,000 cash prize.
Captain D’s takes customer feedback seriously, and the information collected through the survey is used to improve the quality of their food, service, and overall dining experience. By participating in the survey, customers can help Captain D’s to identify areas where they are excelling and areas where they need to improve.
Overall, Captain D’s survey is an excellent way for customers to provide feedback on their dining experience and help the restaurant continue providing high-quality food and service.
Steps to Complete the Survey:
Accessing the Survey
To start the Captain D’s Survey, visit the website at www.reviewcaptainds.com. Ensure you have a stable internet connection and a device to access the internet. Once you are on the website, you will be asked to enter the store number, date, and time of your visit. All this information can be found on your receipt.
Answering the Questions
The survey questions will be about your recent experience at Captain D’s. You will be asked to rate your satisfaction with various aspects of the restaurant, such as food quality, cleanliness, and service. The questions will be multiple-choice, and you must select the answer that best represents your opinion.
In addition to the multiple-choice questions, there will be a few open-ended questions where you can provide additional feedback. Be honest and specific in your responses. Your feedback will help the restaurant improve its services.
Submission of the Survey
Once you have answered all the questions, you will be asked to provide your contact information, such as your name and email address. This information is required to enter you into the sweepstakes. You can skip this step if you do not wish to participate in the sweepstakes.
Finally, click on the submit button to complete the survey. You will receive a validation code that you can use to redeem the offer printed on your receipt. The offer is typically a free 1-piece fish and fries meal.
That’s it! Completing Captain D’s Survey is easy. Your feedback will help the restaurant improve its services and provide a better experience for you and other customers.
Benefits of Participating in the Survey
Participating in the Captain D’s Survey at www.reviewcaptainds.com has several benefits. Here are some of the advantages of taking part in the survey:
Chance to Win Rewards
Customers can win rewards by participating in the survey, including coupons for free food and cash prizes. Captain D offers ten chances to win $1000 cash daily and one chance to win $1500 weekly. Customers can use the promotional coupon they receive after completing the survey on their next visit to the restaurant.
Help Improve Customer Experience
The primary purpose of Captain D’s Survey is to collect honest and genuine feedback from customers to improve their overall dining experience. By participating in the survey, customers can help the company identify areas that need improvement, such as food quality, service, and cleanliness.
Easy and Convenient
Taking Captain D’s Survey is easy and convenient. Customers can access the survey anytime and anywhere using their computer, tablet, or smartphone. The survey takes only a few minutes, and customers can do it in their spare time.
Voice Your Opinion
The Captain D’s Survey gives customers a platform to voice their opinion and express their thoughts and suggestions about the restaurant. By sharing their feedback, customers can help the company understand their needs and preferences and make changes accordingly.
Improve the Company’s Reputation
By participating in the survey, customers can help improve the company’s reputation by providing positive feedback and highlighting what they like about the restaurant. This can attract new customers and help retain existing ones.
Participating in Captain D’s Survey is a win-win situation for the company and its customers. Customers get a chance to win rewards and help improve their dining experience, while the company gets valuable feedback to enhance its services and reputation.
Eligibility Criteria for the Captain D’s Survey
To participate in Captain D’s survey, there are certain eligibility criteria that you must meet. Here are the requirements:
- You must legally reside in the 50 United States, the District of Columbia, Puerto Rico, Canada, Germany, Denmark, the United Kingdom, Ireland, or Korea.
- You must be at least 18 years old at the time of participation.
- You must have a basic understanding of English or Spanish language.
- It would be best to have an internet connection with a laptop, computer, or mobile device.
- You must have a valid email address to receive a discount on your purchase.
If you meet these criteria, you can take the Captain D’s survey at www.reviewcaptainds.com. Please note that you can take up to 2 monthly surveys per receipt.
By participating in the survey, you can enter a monthly drawing for a chance to win $1,500. Additionally, you can get a coupon code for a free 1-piece fish and fries on your next visit to Captain D’s.
It is important to note that Captain D’s employees and their immediate family members are not eligible to participate in the survey. Also, Captain D’s survey sponsors, affiliates, and advertising agencies are not eligible to participate.
Overall, the eligibility criteria for Captain D’s survey are straightforward. If you meet these requirements, you can take the survey and enter for a chance to win exciting rewards.
Captain D’s will not sell, distribute, or share any personal information collected during the survey with any third parties unless required by law. Captain D’s will only use the information to improve its products and services and contact customers if necessary.
Customers may also opt out of future communications from Captain D by selecting the appropriate option in the survey or by contacting Captain D’s customer service directly.
Understanding Survey Results
Once the Captain D’s Survey at www.reviewcaptainds.com is completed, the data collected is analyzed to understand customer feedback. There are a few key metrics used to understand the survey results:
Net Promoter Score (NPS)
The Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. It is calculated based on the answers to the question, “How likely are you to recommend Captain D’s to a friend or colleague?” The responses are given on a scale of 0 to 10, with 0 being “Not at all likely” and ten being “Extremely likely.”
The NPS is calculated by subtracting the percentage of detractors (customers who gave a score of 0-6) from the percentage of promoters (customers who gave a score of 9-10). The result is a score between -100 and 100. A higher NPS indicates higher customer loyalty and satisfaction.
Customer Satisfaction (CSAT)
Customer Satisfaction (CSAT) is a metric used to measure overall customer satisfaction with a product or service. In the Captain D’s Survey, customers are asked to rate their satisfaction with various aspects of their experience, such as the quality of the food, the speed of service, and the cleanliness of the restaurant.
The responses are given on a scale of 1 to 5, with one being “Very Dissatisfied” and five being “Very Satisfied.” The CSAT score is calculated by taking the average of all the ratings. A higher CSAT score indicates higher customer satisfaction.
Customer Effort Score (CES)
Customer Effort Score (CES) is a metric used to measure the ease of the customer’s experience with a product or service. In the Captain D’s Survey, customers are asked to rate how easy it was to complete their order, pay for their meal, and navigate the restaurant.
The responses are given on a scale of 1 to 5, with one being “Very Difficult” and five being “Very Easy.” The CES score is calculated by taking the average of all the ratings. A higher CES score indicates a more effortless customer experience.
In summary, Captain D’s Survey results are analyzed using the NPS, CSAT, and CES metrics to understand customer loyalty, satisfaction, and ease of experience. These metrics help Captain D’s identify areas for improvement and make changes to enhance the customer experience.
Contact Information for Captain D’s
You can contact their customer service team through different channels if you have any questions or concerns regarding Captain D’s. Here are some ways to get in touch with them:
Guest Comment Form
If you want to share any comments or feedback with Captain D’s, you can fill out their guest comment form on their website. This form is a great way to provide feedback about your experience at one of their locations or ask any questions you may have.
Location Finder Tool
If you’re looking for a Captain D’s location near you, you can use the location finder tool on their website. This tool will help you find the nearest Captain D’s location and provide information about their hours of operation and contact information.
Captain D is active on various social media platforms, including Facebook, Twitter, and Instagram. You can follow them on these platforms to stay up-to-date on their latest promotions, news, and events. You can also message them through these platforms with any questions or concerns.
Customer Service Phone Number
If you prefer to speak with a customer service representative over the phone, call their toll-free number at 1-800-314-4819. This number is available Monday to Friday, 8:00 AM to 5:00 PM Central Time.
Overall, Captain D’s provides multiple ways for customers to contact them. Whether you prefer to fill out a comment form, use their location finder tool, connect with them on social media, or call their customer service phone number, they can assist you with any questions or concerns.
Technical Requirements for the Survey
To participate in the Captain D’s Survey, participants must meet the following technical requirements:
- A device with a stable internet connection: Participants must have a laptop, desktop computer, tablet, or smartphone with a stable internet connection to access the survey website.
- Basic understanding of English or Spanish: The survey is available in both English and Spanish, so participants must have a basic understanding of either language to complete the survey.
- A valid email address: Participants must have a valid email address to receive survey notifications and be eligible for discounts on future purchases.
- Cookies enabled: Participants must have cookies enabled on their devices to access the survey website and ensure their progress is saved if they need to pause and resume the survey later.
- Age requirement: Participants must be at least 18 years old at the time of application.
Once participants have met all the technical requirements, they can access the survey website at www.reviewcaptainds.com and provide genuine feedback about their recent visit to Captain D’s. By completing the survey, participants can win a $1000 or $500 cash prize and a coupon for a free one pc fish and fries on their next visit.
Frequently Asked Questions
What is the history of Captain D’s restaurant chain?
Captain D’s is an American seafood restaurant chain founded in 1969 in Donelson, Tennessee. The restaurant chain has since expanded to over 500 locations across the United States.
What menu items are most popular at Captain D’s?
Captain D’s menu features a variety of seafood dishes, including fish and chips, shrimp, crab cakes, and seafood platters. The most popular menu items include the 2 Piece Fish & Fries, the Grilled White Fish & Shrimp Skewer, and the Seafood Feast.
How does Captain D’s ensure the quality of their seafood?
Captain D’s is committed to providing high-quality seafood to its customers. The restaurant chain sources seafood from trusted suppliers and follows strict quality control measures to ensure that all seafood is fresh and of the highest quality.
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What promotions or discounts are currently available at Captain D’s?
Captain D’s offers a variety of promotions and discounts throughout the year. Some current promotions include the $4.99 Full Meal Deals, the $5.99 Seafood Specials, and the Family Meals starting at $19.99.
What is the nutritional information for Captain D’s menu items?
Captain D’s provides nutritional information for all menu items on its website. Customers can access this information to make informed choices about their meals.
How can I provide feedback to Captain D about my dining experience?
Customers can provide feedback to Captain D by taking the online Guest Experience Survey at www.reviewcaptainds.com. The survey allows customers to share their opinions and suggestions and enter for a chance to win a reward. Customers can contact Captain D’s customer service team directly through the restaurant’s website or social media.